FAQ
Questions families often ask.
Clear answers about non-medical home care. If you don't see your question, we're always happy to talk.
Frequently asked questions
What is non-medical home care?
Non-medical home care is hands-on help with everyday life, such as bathing, dressing, meals, housekeeping, companionship and transportation, provided in the comfort of your own home. It does not include medical treatment or skilled nursing.
How quickly can care start?
We understand care is often needed quickly. After your free consultation, we'll work with you to start care as soon as possible, often within a few days, depending on your needs and schedule.
Do you offer 24-hour or live-in care?
Yes. We offer 24-hour care with caregivers working in shifts, as well as live-in caregiving. We'll help you decide which option fits your family best.
How are caregivers screened?
Every caregiver goes through a careful screening process before working with clients, including interviews, reference checks and background checks. We also look for the warmth and patience that make great caregivers. Caregivers also complete orientation on our care standards, safety and respecting each client's privacy and dignity.
Can I change my schedule?
Yes. Care plans are flexible. As needs change, just let us know and we'll adjust visit times, frequency or services.
Do you work with long-term care insurance?
Contact us to discuss payment options.
What areas do you serve?
We serve Austell, GA and surrounding Cobb County and metro Atlanta communities, including Mableton, Powder Springs, Marietta, Smyrna, Lithia Springs and Douglasville.
Is there a minimum number of hours?
Care can range from a few hours a week up to 24-hour care. We'll talk about what works best for you during your free consultation. Most visits are at least a few hours, so caregivers have time to help without rushing.
Will my loved one have the same caregiver?
We work hard to provide consistent caregivers, so your loved one can build a trusting, comfortable relationship with a familiar face.
Do you provide medical or nursing care?
No. Lucky Care Home provides non-medical home care only. We're happy to work alongside your loved one's doctors, nurses and therapists.
How do I get started?
Call us at (678) 600-9373 or request a free consultation online. We'll listen, answer your questions and recommend a care plan, with no obligation.
Can family members stay involved?
Of course. We keep families informed with regular check-ins and open communication, and we welcome your input in the care plan at any time.
Still have questions? Call (678) 600-9373 or send us a message.
We're here to help
Let's Talk About Your Loved One's Care.
Tell us what's happening and what you're hoping for. We'll listen, answer your questions and help you find the right support, with no obligation.